That’s not a failure. It’s just what happens when a business grows past the structure it was built on. This is where I come in. I work with fast-growing companies and the founders behind them, when the business has hit a wall, the backend is showing cracks, or when scale is starting to strain every part of the system.
20+ Years Of Direct-to-Consumer Experience
I'm not an armchair commando or ivory tower theorist. Everything I teach and share comes from my direct experience and being in the trenches building, growing and scaling direct to consumer businesses for over 20 years.
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I’ve coached thousands of founders through those transitions, whether they’re gearing up for expansion, cleaning up behind rapid growth, or building toward a strategic exit.
True Experience is Key
I don’t just know “how” to scale a business, I’ve lived every stage of it. If you’re in the middle of that climb, or feeling the strain of what’s next, there’s a good chance
I’ve spent over two decades building, scaling, and advising high-growth direct-to-consumer companies. I’ve started and grown five different 7- and 8-figure brands of my own, had multiple exits, and helped scale more than 70 companies past $20million, and led turn-arounds on two 9-figure DTC brands.
But I’ve also had my share of disasters...products that failed, operations that collapsed under pressure, entire businesses that worked on paper but couldn’t survive reality. That experience shaped everything I teach and everything I do now. I’ve spent over two decades building, scaling, and advising high-growth direct-to-consumer companies. I’ve started and grown five different 7- and 8-figure brands of my own, had multiple exits, and helped scale more than 70 companies past $20million, and led turn-arounds on two 9-figure DTC brands.
But I’ve also had my share of disasters...products that failed, operations that collapsed under pressure, entire businesses that worked on paper but couldn’t survive reality. That experience shaped everything I teach and everything I do now.
I'm not an armchair commando or ivory tower theorist. Everything I teach and share comes from my direct experience and being in the trenches building, growing and scaling direct to consumer businesses for over 20 years. Now, through my company Built2Scale, I work with founders and leadership teams on businesses that are already working, but the structure behind it needs to evolve to unlock what’s next.
I’ve coached thousands of founders through those transitions, whether they’re gearing up for expansion, cleaning up behind rapid growth, or building toward a strategic exit. And I’m regularly brought in by private equity firms to restructure portfolio brands that need to scale effectively.
I’m also the author of two bestselling books, 'Ecommerce Evolved' and 'Built to Scale' and created The ‘Freedom Protocol’, a founder-level operating system designed to help entrepreneurs scale the business and their life without burning either one down in the process. I don’t just know “how” to scale a business, I’ve lived every stage of it. If you’re in the middle of that climb, or feeling the strain of what’s next, there’s a good chance I’ve been where you are and I can help you get where you’re going faster, cleaner, and with a lot less pain. Now, through my company Built2Scale, I work with founders and leadership teams on businesses that are already working, but the structure behind it needs to evolve to unlock what’s next.
Ecommerce Evolved
This is the book that changed the way ecommerce is done. It sold over 160,000 copies and has been called the Bible of modern day ecommerce.
Ecommerce Evolved breaks down the entire ecommerce operating system: offer structure, customer journey, conversion architecture, email monetization, post-purchase strategy, backend infrastructure, and more. It shows how each piece connects and why brands stall when even one is missing or misaligned.
If you’re still chasing growth, this book will show you the way.
Built to Scale
When your DTC brand is pulling serious numbers, the next step isn’t just “more traffic” or “bigger teams.” It’s about engineering your business to keep pace with growth.
In Built to Scale, you’ll discover a step‑by‑step blueprint for spotting and sealing the hidden leaks, be they in your cash flow, operations, or systems, that silently compromise profit and scalability.
Drawing on real-world lessons and hard‑won experience, this book cuts through the hype to show you how to reset your business structure so that every increase in revenue builds lasting strength—and sets you on a path to 2x, 5x, even 10x growth.
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